United Kingdom Delivery and Delivery Charges
2.0. Delivery will be made to the address in the United Kingdom and Northern Ireland, which you provide to us as the delivery address when submitting your order.
2.1. We will do our best to deliver the goods within 30 days of the date of your order, but we will not be liable for delay in delivery arising as a result of any cause beyond our reasonable control.
2.2. Complimentary standard shipping within the UK on all orders over £50.00. Subject to reduction by returns, cancellations or exchanges.
2.3. Delivery times vary depending on what time the order reaches us and the next available posting date. We aim to deliver within 3-10 working days for stock items. If an item is out of stock, we will contact you immediately by email to notify you of an expected delivery date or to offer you a refund.
For deliveries of out of stock items, please allow an additional 10-14 working days.
We do send an email notification once your item has been shipped.
2.4. Any Special Order items (see the individual item description) do not fall under the United Kingdom Distance Selling Legislation and once we process your order, your order cannot be cancelled or returned.
2.5. Orders are sent by First Class standard post. Orders with Recorded Delivery receive a tracking number which may be obtained by you at any time. Once they leave the warehouse, we cannot be held responsible for the order. If an order that was sent by First Class recorded delivery goes missing, then we will attempt to claim compensation from Royal Mail. If the claim is successful, then we will contact you to arrange a replacement or a refund.
2.6. Because we rely on third parties to deliver your orders, we cannot be held responsible for their reliability and accuracy.
2.7. If products are returned to us as undeliverable, they will be subject to an additional charge before being re-shipped. Alternatively, we may refund you the cost of the products minus the delivery charge and an administration fee – Please refer to our “returns and refunds” policy for reference.
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